Alexa BECU Skill FAQ
What can I do in the Alexa BECU Skill?
You can get a list of your accounts, check your account balances and review your transaction history for the past month (up to 30 transactions). Say, “Help,” to your Amazon Alexa-enabled device to find out what you can do and learn different commands.
What devices will enable the Alexa BECU Skill?
The BECU Skill can be enabled on the following Alexa-enabled devices:
Amazon Echo (1st Generation)
Amazon Echo (2nd Generation)
What platforms support the Alexa BECU Skill?
Fire OS 3.0 or higher
Android 5.0 or higher
iOS 9.0 or higher
Desktop browsers by going to: https://alexa.amazon.com
Supported BECU accounts
What is Amazon Alexa?
Amazon Alexa is a voice-activated interactive service that performs the tasks of a digital personal assistant. Amazon Alexa uses voice interaction and smart technology to respond to your voice commands to do things like play your music, make lists, set alarms, check the weather, retrieve answers using internet search and pair with other smart devices to access and control additional functionality.
What is the Alexa BECU Skill?
The BECU Skill is like an app for Amazon Alexa-enabled devices. The BECU Skill contains all the information required to set up a connection between your Amazon Alexa-enabled device and your accounts, products, services and other smart devices and appliances that are enabled for use with Amazon Alexa.
You can download the BECU Skill for your Amazon Alexa-enabled device similar to the way you download mobile apps for services you access on your mobile devices. Downloading and enabling the BECU Skill allows Amazon Alexa to perform specific actions related to that product or service, and access additional functionality to control other smart devices like appliances and electronics.
Can I use the Alexa BECU Skill to check all my accounts?
No. You can use the BECU Skill to inquire about all your BECU accounts, except Visa and mortgage accounts.
Do I need the Alexa app, the BECU app or both?
Yes. You need the Amazon Alexa app to use the BECU Skill. No. You do not need the BECU mobile app to use the BECU Skill.
How can I download the Alexa BECU Skill?
The easiest way to download and enable the BECU Skill on your device is with your mobile phone. You'll need to download the Amazon Alexa app from the app store for your mobile device if you don't already have it.
What information do I need to provide in order to use the Alexa BECU Skill?
You need to know the account type and the last four digits of the account number for the account you are inquiring about. Remember, Visa and mortgage accounts cannot be accessed in the BECU Skill.
What do I say after my BECU account is linked to Alexa?
“Alexa, open BECU.”
“Alexa, ask BECU.”
How will the Alexa device know it's me, and not some random person in the house?
You can set a six-digit security code during the BECU Skill setup. Also, you can set up Voice Profiles within the Amazon Alexa app. For information on setting up a Voice Profile, see the Amazon help Create a Voice Profile.
What does Amazon record when I interact with the BECU Skill?
Amazon does not record your BECU login credentials or your BECU card PIN number. Your interactions are recorded for the purpose of responding to you. You can review and listen to an entire transcript of your dialogue history with the BECU Skill. You may choose to delete all of your recorded interactions. See the Amazon Help & Customer Service View Your Dialog History help topic and the Amazon Alexa and Alexa Device FAQs.
How do I delete the information Amazon records when I use the BECU Alexa Skill?
You can delete individual recorded voice requests and responses in the Amazon Alexa app menu on your phone. You can delete all of your recorded voice requests and responses from your Amazon account using a desktop or laptop computer. See the Amazon Help & Customer Service View Your Dialog History help topic and the Amazon Alexa and Alexa Device FAQs.
Does Amazon keep records of my BECU account information?
No. When you use your Alexa-enabled device to open a BECU online banking session, Amazon stores the authentication token received when the session started (not your BECU account PIN), and your voiced requests and device responses.
Can anyone else access my information?
It depends. Anyone within earshot will be able to hear what Alexa says. And anyone with access to your Amazon Echo or Echo Show will be able to ask it questions about your account(s) UNLESS you create a personal key, which is an extra layer of security you can use to lock your BECU Skill. No one will ever have access to your BECU username and password.
How do I log in? Do I stay logged in?
You enable the BECU Skill in the Amazon Alexa app. This requires your online banking username and password. The BECU Skill stays enabled, but if you are locked out of your online banking account or your password changes, you need to disable and re-enable the BECU Skill in the Amazon Alexa app.
How do I log out of the Alexa BECU Skill?
To exit from the BECU Skill session, say, “Goodbye” or “Close BECU” to the Alexa-enabled device.
How do I reset my PIN for the Alexa BECU Skill?
If you know your current PIN, you can reset your PIN using a voice command. Open a BECU Skill session on your Amazon Alexa-enabled device by saying your current PIN. After the session opens, say the voice command, “Change my security code to <new six-digit PIN>.”
You can also use the Amazon Alexa mobile app to change your PIN. You do not need to know your current PIN. Open the Amazon Alexa app on your mobile device. Tap the menu app and tap Skills > Your Skills. Tap the BECU Skill. Tap Disable Skill. Once the skill is disabled, tap Enable. Complete the registration steps.
How does the Alexa device respond if I ask to do something not supported (transfer, etc.)?
The Alexa device will say, “I'm not able to understand your request. Please restate your request or say, ‘Help' to get help.”
How do I disable and re-enable the BECU Skill?
Open the Amazon Alexa app on your mobile device and tap the menu > tap Skills > tap Your Skills > tap the BECU Skill.
Do one of the following:
Tap Disable Skill to disable the BECU Skill.
Tap Enable Skill to re-enable the BECU Skill.
You will need to complete the registration steps again if you enable the skill.
How often do I need to re-enable the BECU Skill?
You must re-enable the BECU Skill every 30 days when the authentication token expires. After the authentication token expires, you must re-enable the skill through the Amazon Alexa app. You do not have to disable the skill. You only need to re-enable the skill. Re-enabling the skill after 30 days is required whether you change your online banking credentials or not.
What if I change my online banking credentials?
You do not need to update your credentials if you change your online banking credentials. You only need to re-enable the BECU Skill every 30 days when the authentication token expires. The authentication token allows the BECU Skill to authenticate without entering your online banking credentials when you say, “Alexa, open BECU.”
How can I protect my personal information when using the BECU Skill with my Amazon-enabled device?
We recommend setting a six-digit security code during the BECU Skill setup for your protection. Be careful not to mention sensitive information like your Social Security number that could be recorded when you are talking to the BECU Skill. It is important to secure your Alexa-enabled devices, your BECU user identification and password, your Amazon user identification and password, your Alexa PIN and other credentials in the same manner as you would secure your cash, checks, credit cards, and other personal identification numbers and passwords that you wish to keep private and confidential.
Where can I view the Alexa BECU Terms and Conditions?
Here you can view the Boeing Employees' Credit Union - Alexa Skill Terms and Conditions.