Contact, Hours & Phone Numbers

Phone Numbers

Member Support (US and Canada)

Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time

Phone number: 800-233-2328 or locally 206-439-5700

Report Lost/Stolen Cards and Fraudulent Charges

BECU Credit Card

Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time

Business hours phone number: 800-233-2328

After hours: Monday-Friday, 7 p.m. to 7 a.m. Pacific Time; Saturday, after 1 p.m. Pacific Time; Sunday all day Pacific Time

After hours phone number: 866-820-2999

Credit card TTY (24/7): 888-918-7323

BECU Debit Card

Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time

Business hours phone number: 800-233-2328

After hours: Monday-Friday, 7 p.m. to 7 a.m. Pacific Time; Saturday, after 1 p.m. Pacific Time; Sunday all day Pacific Time

After business hours phone numbers: 888-241-2510 (inside U.S.) or 909-941-1398 (collect outside U.S.)

Member Loans or Credit Cards: New Applications and Status Inquiries

If you have questions about BECU loans or have questions about a current loan application, call 844-BECULOAN (844-232-8562).

Business Member Support

Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time

Phone number: 800-704-8080

Telephone Banking (24/7)

Call 800-233-2328 to bank by phone anytime, day or night, for account balances, transfers, bill payment, and more. Available to all members and business members.

Accessibility Assistance

Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time

Phone number: 877-354-7865

Text Telephone TTY: During regular business hours, dial 711 to access the Telecommunications Relay Service (TRS) and request a connection to 800-233-2328.

Messenger: Send us a message using Messenger in Online Banking or the BECU mobile app.

Credit card TTY (24/7): 888-918-7323.

International Calling Instructions

To Call Toll-Free from Outside the US and Canada

  • Find the AT&T Direct Access Number for the country you are in.
  • Make sure you have an outside line and dial your Direct Access Number.
  • When you are prompted for the number you are calling, enter 800-369-3567.

International Toll-Free Calling Available in the Following Countries

Australia
Austria*+
Bahrain
Belgium* (using Dacom telecom)
Denmark (from US Military bases)
France (from US Military bases using Dacom telecom)
Germany
Greece*
Hong Kong
Indonesia^
Ireland
Israel Bezeq
Israel Golden Lines
Israel Barak

Italy*
Japan KDD*
Japan IDC
Korea
Korea Republic
Luxembourg
Mexico<
Mexico Ladalet<
Mexico Por Cobra<
Netherlands*
New Zealand
Norway
Philippines Philcom*

Smart-Pl-Pldt-Globe
Pl Capwire
Pl Digitel & Bayantel
Saudi Arabia
Singapore=
Spain
Sweden
Switzerland
Taiwan
Thailand
U.K.>BT
U.K. Mercury
U.K. AT&T

* Public phones require coin or card deposit.
+ Public phones require local coin payment through the call duration.
^ Use phones allowing international access.
< When calling from public phone, use phone marked "Ladatel".
= Not available from public phones.
> May not be available from every phone/pay phone.

Messenger

Use Messenger in Online Banking or the mobile app to reach an agent during business hours:

Monday-Friday, 7 a.m. to 7 p.m. Pacific Time
Saturday, 9 a.m. to 1 p.m. Pacific Time
Sunday 9 a.m. to 6 p.m. Pacific Time

Virtual assistance 24/7: Send us a message anytime and our virtual assistant may be able to help with your question.

Location Hours & Mailing Addresses

All Financial Centers

Find BECU locations and ATMs.

Get BECU holiday closures information.

Lobby Services

Monday-Friday, 9 a.m. to 6 p.m. Pacific Time
Saturday, 9 a.m. to 1 p.m. Pacific Time

Tukwila and Everett & Financial Centers Only

Teller/Cash Services

Monday-Friday, 9 a.m. to 6 p.m. Pacific Time
Saturday, 9 a.m. to 1 p.m. Pacific Time

Drive-up Banking

Monday-Friday, 8 a.m. to 6 p.m. Pacific Time

Visa Payments

BECU
P.O. Box 84707
Seattle, WA 98124

Mortgage Payments

Attn: Central Loan Administration
BECU P.O.Box 986
Newark, NJ 07184-0986

BECU Deposits

BECU M/S 1085-2
P.O.Box 34044
Seattle, WA 98124

Other Loan Payments and Correspondence

BECU
P.O.Box 97050
Seattle, WA 98124-9750

Dealer and Third-party Loan Payoffs

BECU M/S 1080-2
P.O.Box 97050
Seattle, WA 98124-9750

Report Suspicious Emails, Texts and Phone Calls

Report these to our security team at phishing@becu.org. This no-reply email mailbox is only used for ongoing monitoring and identifying trends. Please do not send confidential information via email. If you've responded to a communication that you think may have been a scam, it's important that you call us, send us a secure message, or visit a BECU location.

For your protection, BECU routinely monitors accounts for fraudulent activity and may call you to verify a transaction(s) that does not follow your normal usage. For more information about how BECU might contact you, and what we will and will not request if we do contact you, visit the Member Account Security page.

Media Inquiries

Please visit the BECU Newsroom to share details of your inquiry.

If you have questions about your account, please log into Online Banking and send a secure message through Messenger, or call us at 800-233-2328. Please do not send confidential information.

Social Media

Follow us at @BECU on these social media channels and stay up to date on the latest member discounts, news, and announcements. 

Send a Suggestion

We take our Member's suggestions seriously, and we do document and evaluate every idea we receive. We invite you to provide feedback through our Suggestion Form, where you can select a topic category and give us the full details of your recommendations. You can also give us feedback through our Member Consultants, whether at a Neighborhood Financial Center or when you call us.

Frequently Asked Questions

What is the phone number for BECU 206?

Member Support (US and Canada)

Phone number: 800-233-2328 or locally 206-439-5700

Business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time

How do I talk to a representative at BECU?

If you have questions about your account, please log into Online Banking and send a secure message through Messenger, or call us at 800-233-2328.

How do I call BECU internationally?

To Call Toll-Free from Outside the US and Canada:

  • Find the AT&T Direct Access Number for the country you are in.
  • Make sure you have an outside line and dial your Direct Access Number.
  • When you are prompted for the number you are calling, enter 800-369-3567.