Contact Us

Phone Numbers

Member  Contact Center (US and Canada)

Business hours:  M–F 7:00am – 7:00pm, Sat. 9:00 am – 1:00pm (Pacific Time)
800-233-2328 (not for deaf or hard of hearing)

Telephone Banking (24/7)

800-233-2328

Lost, stolen or fraudulent charges on Visa card

Business hours: M-F 7:00am-7:00pm, Sat 9am-1pm (Pacific Time)
800-233-2328

After hours: M-F 7:00pm-7:00am, Sat 1:00pm and all day Sun (Pacific Time)
800-449-7728

Lost, stolen or fraudulent charges on Debit card

Business hours: M-F 7:00am-7:00pm Sat 9:00am-1:00pm (Pacific Time)
800-233-2328

After hours: M-F 7:00pm-7:00am, Sat 1:00pm and all day Sun (Pacific Time)
888-241-2510 (inside US)
909-941-1398 (collect outside US)

Deaf or hard of hearing (US and Canada)

Business hours: M–F 7:00am –7:00pm (Pacific Time)
800-799-4858

TDD/TTY
Business hours: M–F 7:00am –7:00pm (Pacific Time)
206-439-5737

To call toll-free from outside the US and Canada

  • Find the AT&T Direct Access Number for the country you are in
  • Make sure you have an outside line and dial your Direct Access Number
  • When you are prompted for the number you are calling, enter 800-369-3567
International toll-free calling available in the following countries
Australia
Japan KDD*
Philippines Philcom*
Austria*+
Japan IDC
Smart-Pl-Pldt-Globe
Bahrain
Korea
Pl Capwire
Belgium*
using Dacom telecom
Pl Digitel & Bayantel
Denmark
from US Military bases
Saudi Arabia
France
from US Military bases using Dacom telecom
Singapore=
Germany
Korea Republic
Spain
Greece*
Luxembourg
Sweden
Hong Kong
Mexico<
Switzerland
Indonesia^
Mexico Ladalet<
Taiwan
Ireland
Mexico Por Cobra<
Thailand
Israel Bezeq
Netherlands*
U.K.>BT
Israel Golden Lines
New Zealand
U.K. Mercury
Israel Barak
Norway
U.K. AT&T
Italy*

* Public phones require coin or card deposit.
+ Public phones require local coin payment through the call duration.
^ Use phones allowing international access.
< When calling from public phone, use phone marked "Ladatel".
= Not available from public phones.
> May not be available from every phone/pay phone.

For your protection, BECU routinely monitors accounts for fraudulent activity and may call you to verify a transaction(s) that does not follow your normal usage.

Fraud

Report suspicious email, text and phone calls

Email our security team (monitored only during business hours). Please do not send confidential information via email. phishing@becu.org

Media

Media inquiries

Please send an email to mediacontact@becu.org stating the details of your inquiry, deadline and contact information. We cannot answer questions regarding personal or account information through this email address. If you have questions about your account, please log into Online Banking and send a secure message through Message Center, or call us at 800-233-2328. Please do not send confidential information.

Location Hours

All Financial Centers

Lobby Services
M–F 9:00am - 6:00pm
Sat. 9:00am - 1:00pm

Tukwila and Everett Financial Centers only

Teller/Cash Services:
M–F 9:00am - 6:00pm
Sat. 9:00am - 1:00pm

Drive-up Banking

M–F 6:30am - 6:30pm

Find ATMs and neighborhood financial centers near you with our ATM/Branch Locator

Mailing Addresses

Visa Payments

BECU 
P.O. BOX 84707 
Seattle, WA 98124

Mortgage Payments 

Attn: Central Loan Administration 
BECU P.O.Box 986
Newark, NJ 07184-0986

Other Loan Payments and Correspondence

BECU
P.O.Box 97050 
Seattle, WA 98124-9750