Contact Us

Member Contact Center (US and Canada)

Business hours: M-F 7:00am-7:00pm, Sat. 9:00am-1:00pm (Pacific Time)
800-233-2328

For those who are deaf or hard of hearing, see TTY-Deaf or Hard of Hearing section below for calling details.

Telephone Banking (24/7)

800-233-2328

Lost, Stolen or Fraudulent Charges on Visa Card

Business hours: M-F 7:00am-7:00pm, Sat 9am-1pm (Pacific Time)
800-233-2328

After hours: M-F 7:00pm-7:00am, Sat 1:00pm and all day Sun (Pacific Time)
800-449-7728

Lost, Stolen or Fraudulent Charges on Debit Card

Business hours: M-F 7:00am-7:00pm, Sat 9:00am-1:00pm (Pacific Time)
800-233-2328

After hours: M-F 7:00pm-7:00am, Sat after 1:00pm, and all day Sun (Pacific Time)
888-241-2510 (inside US)
909-941-1398 (collect outside US)

TTY-Deaf or Hard of Hearing (US and Canada)

Business hours: M-F 7:00am-7:00pm, Sat. 9:00am-1:00pm (Pacific Time)

To reach us using a Telecommunications Relay Service (TRS), dial 711 on your phone. You will be automatically connected to an operator. The TRS operator can connect you with BECU toll free at 800-233-2328.

Already a member? You can also send us a secure message using Messenger in the BECU mobile app. Click here for instructions and options.

Accessibility Assistance

Business hours: M-F 7:00am-7:00pm, Sat. 9:00am-1:00pm (Pacific Time)

Please call 877-354-7865 for accessibility assistance.

To Call Toll-Free from Outside the US and Canada

• Find the AT&T Direct Access Number for the country you are in
• Make sure you have an outside line and dial your Direct Access Number
• When you are prompted for the number you are calling, enter 800-369-3567

^* Public phones require coin or card deposit.
⁺ Public phones require local coin payment through the call duration.
^{^} Use phones allowing international access.
^< When calling from public phone, use phone marked "Ladatel".
⁼ Not available from public phones.
^> May not be available from every phone/pay phone.

All Financial Centers

Lobby Services
M–F 9:00am - 6:00pm
Sat. 9:00am - 1:00pm

Tukwila and Everett Financial Centers Only

Teller/Cash Services:
M–F 9:00am - 6:00pm
Sat. 9:00am - 1:00pm

Drive-up Banking

M–F 8:00am - 6:00pm

Find ATMs and neighborhood financial centers near you with our ATM/Branch Locator.

BECU holiday closures.

Visa Payments

BECU
P.O. BOX 84707
Seattle, WA 98124

Mortgage Payments

Attn: Central Loan Administration
BECU P.O.Box 986
Newark, NJ 07184-0986

BECU Deposits

BECU M/S 1085-2
P.O.Box 34044
Seattle, WA 98124

Other Loan Payments and Correspondence

BECU
P.O.Box 97050
Seattle, WA 98124-9750

Dealer and Third Party Loan Payoffs

BECU M/S 1080-2
P.O.Box 97050
Seattle, WA 98124-9750

Report Suspicious Email, Text and Phone Calls

Email our security team at phishing@becu.org to report this type of suspicious activity. We monitor these email notifications only during business hours). Please do not send confidential information via email.

For your protection, BECU routinely monitors accounts for fraudulent activity and may call you to verify a transaction(s) that does not follow your normal usage.

Please send an email to mediacontact@becu.org stating the details of your inquiry, deadline and contact information. We cannot answer questions regarding personal or account information through this email address. If you have questions about your account, please log into Online Banking and send a secure message through Message Center, or call us at 800-233-2328. Please do not send confidential information.

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