Code of Conduct
At BECU, we believe everyone should feel accepted and connected to the BECU community. We are committed to creating a safe and welcoming environment for all members, employees, visitors, contractors, and agents. We expect fair, respectful treatment and acceptance of people from all backgrounds.
We strive to represent the broad diversity among our membership and the communities we serve. We believe that leveraging our differences, whether it be in background, perspective, or thought, is critical to our success in delivering exceptional value and service.
Should any employee, member, or visitor experience the behavior(s) outlined below, we will actively engage to understand and seek a timely solution. We will not tolerate unacceptable behaviors and will promptly address disrespectful and inappropriate actions or comments that negatively affect others.
Persons utilizing BECU premises, products, or services, regardless of channel or means of communication, are expected to follow these guidelines. These guidelines also apply to interactions with BECU's third-party service providers and Shared Branching partner credit unions.
Unacceptable behaviors will not be tolerated and may lead to consequences, up to and including closure of account(s) and removal from membership (i.e., expulsion). Examples include the following:
- Harassing behavior based on a person's protected status*, or conduct that is sexual in nature, including discriminatory slurs, jokes, negative stereotyping, racial, ethnic or religious epithets, and written, visual, electronic or other materials that show hostility to an individual or group.
Verbal or Physical Threats
Behavior or communications that are disruptive, aggressive, abusive, intimidating, threatening or constitute bullying, including:
- Creating a disturbance that interferes with the ability of employees or members to conduct business with BECU
- Interfering with, destroying or damaging BECU property to include desk items, workstation, tools or equipment, or other interference with an employee's ability to perform their job
- Name calling
- Unwanted physical contact, physical intimidation, stalking, blocking movement, aggressive gestures, or invasion of personal space
- Threatening to use any type of weapon
- Comments, actions, or behaviors that are designed to embarrass, humiliate, intimidate, disparage, demean, or show disrespect to an employee
We are committed to living out our purpose to bring people together to improve the financial well-being of our members and our communities. We must work together to create a safe and welcoming environment at BECU for everyone.
*Protected statuses include: race, color, national origin, citizenship, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity or expression, genetic information, political affiliation, or any other classification protected by applicable local, state, or federal laws.