Top Member Support Topics

Below are the top support topics we frequently hear from our members. Don't see what you need? Try searching the website, posting a question on Facebook or Twitter, or calling 800-233-2328 between M-F 7 am – 7pm, and Sat. 9am - 1pm (Pacific Time). You can also reach us via Messenger in the BECU Mobile app and Online Banking, M-F 7am – 7pm, and Sat/Sun 9am – 6pm, available from the Apple Store or Google Play. 

Looking for COVID-19 assistance? Check out Financial Relief Solutions.
Additional information for Business Members on Small Business Assistance During COVID-19.

    BECU's routing number is 325081403.

• Address or Phone number change 
• Accessibility 
• Alerts - How to set up and use in both Online Banking and the Mobile App
• ATM and Debit Card Transaction Limits
• Balance Transfers 
• Bill Payment 
• Cashiers Checks 
• Check Holds 
• Debit Card Information (includes activation, pin resets, and how to pause your card) 
• Direct Deposit 
• Financial Relief: How We Can Help
• Lost or Stolen Cards
• Member Assistance
• Mobile Banking 
• Name Change 
• Nickname Accounts
• Notary Services
• Online Payment 
• Order New Checks
• Password or Pin Change
• Recurring Transfers - How to Set Up Auto Transfers
• Routing Number 
• Small Business Assistance During COVID-19
• Travel Plans 
• Wire Transfers 
• Taxes
• Zelle