Video Banking
Get on-demand, virtual help with new membership, loans, mortgages, and account inquiries. Please have a valid physical ID ready. When We're Available Monday-Friday, 8 a.m. to 6 p.m. Pacific Time Saturday, 9 a.m. to 1 p.m. Pacific Time Start Video Banking session
Meet With Us — Wherever You Are
Need assistance with opening an account,1 applying for loans4 and mortgages,5 or managing your money? With BECU Video Banking, you can connect face-to-face with a live BECU consultant right from your personal device. It's just like stopping by a branch — only easier and more flexible!
Here's what you can do with Video Banking:
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Become a BECU member
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Open a new account (including Early Saver2 or Business accounts3)
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Apply for loans and mortgages
What You'll Need Before You Start
To make sure your video session goes smoothly, have these things handy:
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A valid photo ID
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A personal email address (so we can send and sign documents securely)
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Once your session starts, your device will ask for permission to use your camera and mic — just hit "Allow," and you're good to go!*
Ready to Connect?
Meet with a live member consultant "on-demand"
Monday-Friday, 8 a.m. to 6 p.m. Pacific Time
Saturday, 9 a.m. to 1 p.m. Pacific Time.
Not Ready Just Yet?
No worries! You can schedule a time online that works for you.
Need Something Else?
Looking for help with something that isn't listed on this page? We're ready to assist — feel free to contact us.
*Note: Airtime, roaming, data usage and minutes of use may be billed by your mobile provider.
1Member Share, Member Advantage, or Early Saver savings account required to establish membership; not everyone will qualify.
2Early Saver accounts must have a parent or legal guardian as the joint account holder and must be established in person or by mail. Members must be at least 13 years old to access Mobile Banking, Online Banking and eStatements.
3Establishing business membership requires a Business Member Share savings account to be opened and maintained; not all applicants will qualify.
4Financing is subject to BECU membership, credit approval, and other underwriting criteria; not every applicant will qualify.
5Mortgage loans are subject to membership, credit approval, and other underwriting criteria; not every applicant will qualify. Certain restrictions apply. Home loan programs, terms, and conditions are subject to change without notice.