Woman working on a laptop computer

Video Banking

Enjoy BECU financial services from the comfort of your home.

Get Live, Personalized Service from Any Location

BECU members can fulfill financial needs from the comfort of home or any location. Meet with a BECU Video Banking Consultant "on-demand" or schedule an appointment for a later time.

Video Banking Services

We can assist you virtually with the following services. If you're seeking a service that isn't on this list, please call 800-233-2328 to ask how we can help.

  • New accounts (including Early Saver accounts)
  • Loans.
  • Mortgage inquiries.
  • Account inquiries.

The following services are not offered via Video Banking:

  • Notary, signature guarantee and wires.

Video Banking Hours

Monday-Friday, 9 a.m. to 6 p.m. Pacific Time

Prepare For Video Banking

What You Need:

  • Valid ID
  • Personal email address to receive and sign documents online
  • Join from a desktop or mobile device with a camera and microphone
  • Have the recommended available bandwidth of 2.6 Mbps per second upstream and downstream.
  • For both prompts, please Allow access to the microphone and camera on your device. (Required)
Prompt to allow access to the microphone and camera on your device

Get Started

Note: If you are not ready to meet with a Video Banking Consultant now, you can schedule an appointment online, or call BECU at 800-233-2328.

Please take a moment to open and read the Electronic Communications Disclosure and Consent (the "E-Consent") PDF.