Accessibility for All
We are committed to advancing equity and inclusion and providing an accessible digital experience for everyone, including those with disabilities.
We uphold this commitment by working to meet the usability and design requirements recommended by Web Content Accessibility Guidelines 2.2 Level AA (WCAG 2.2 AA) through our review processes and frequent updates to comply with evolving standards, guidelines and practices.
We Are Here To Help
We are dedicated to providing support for any accessibility needs you may have. If you require special assistance, please call 877-354-7865 to speak to a BECU representative trained to assist members with different accessibility needs.
How BECU Is Making Your Experience Better
We conduct regular accessibility audits to keep up with rapidly changing technology and strive to correct issues we identify. Our goal is to make our digital experience usable by everyone and to provide equal access to information and functionality. While it is not always possible to create a completely equivalent experience, we are continually improving and seeking solutions to address accessibility issues
Our Website and Mobile App Accessibility Features
Skip links to take screen reader users directly to the content they're seeking.
Keyboard-accessible forms and navigation.
Headers and text hierarchy that define content organization.
Captioned videos with transcripts and audio descriptions.
High-contrast text.
Braille debit and credit cards.
Messenger
Messenger can be a convenient option for some members with accessibility needs, and it is available in Online Banking and the mobile app.
How To Access Messenger
In Online Banking
Log in to Online Banking, then click the Messenger icon floating in the lower right-hand corner of the screen. The messaging window will appear.
In the Mobile App
Log in to the BECU mobile app. You can download it from the Apple or Google Play stores.
Select the Messenger icon in the lower-right corner of your screen. The messaging window will appear.
Agent Messenger hours
Monday to Friday, 7 a.m. to 7 p.m. Pacific Time
Saturday and Sunday, 9 a.m. to 6 p.m. Pacific Time
Send a message anytime for automated help from our virtual assistant to:
- Get answers to frequently asked questions.
- Find commonly used forms and links.
- Get help checking your account balances, transferring funds, depositing checks, paying bills and more.
Video Banking
BECU's video banking service offers members one-on-one support with a live consultant from anywhere with internet access.
How To Access Video Banking
Visit the Video Banking page to learn more and get started.
Video Banking Hours
Monday to Friday, 9 a.m. to 6 p.m. Pacific Time
Get help with many of the same services provided in person at BECU locations, including:
- New accounts
- Loans
- Mortgage inquiries
- Account inquiries
We Want Your Feedback
Our members make BECU great and you can help us be even better. As a members-first organization, we value your feedback about accessibility at BECU.
If you have feedback about the accessibility of any BECU location or service, including ATMs, Online Banking, or the mobile app, or you want to report an accessibility concern, please contact us by calling 877-354-7865.
Contact Us
Please visit becu.org/contact-us for more ways to get in touch.
- Text Telephone (TTY): During regular business hours, dial 711 to access the Telecommunications Relay Service (TRS) and request a connection to 800-233-2328.
- Credit card TTY (24/7): 888-918-7323.
- Video Banking is available via Online Banking.
Technology
Android, iOS and desktop accessibility is a priority at BECU.
Supported Technology
BECU Website and Online Banking Requirements
Visit the System Requirements page for supported browsers and operating system requirements.
Screen Reader Experience
For the best experience, please ensure your technology is up to date.
- Use the latest version of your web browser.
- Use the latest version of your assistive technology.
Browser and App Updates
For the best experience, use the most recent version of your web browser and keep your BECU apps updated.
Download our latest smartphone or tablet apps: App Store or Google Play
Best Experience for Fillable Forms
Where there is a Digital (eSign) or Apply Online version of a form, we recommend that as the more accessible option, rather than the PDF version.
Best Experience for PDFs
We provide some content via downloadable PDF documents. If you use a screen reader, you may be unable to read these documents without the most recent version of Adobe Acrobat Reader installed on your system. Visit the Adobe website for more information regarding the accessibility features of Acrobat Reader.
Best Combinations for Accessing PDFs with Assistive Technology
Acrobat Reader + NVDA
We have not found a PDF reader and screen reader combination that consistently provides a good experience with fillable PDF forms on an iOS device.
Acrobat Reader + Voiceover has given us better results than other combinations, but Voiceover does not offer all the functions of a robust screen reader application for PDFs. For example, it may not read alt-text, and it may not announce row and column headers as you navigate through a table.
Turning on Liquid Mode in Acrobat may improve the experience with some PDF files, but it cannot be used with fillable forms.
We have not found a PDF reader and screen reader combination that consistently provides a good experience with fillable PDF forms on an Android device
Third Party Applications
While on our site, you may notice that we use third-party sites such as Facebook and X (Twitter) to provide information to the public. Though individuals may have challenges with access to these particular sites, BECU does not control the way content is portrayed.
Disclaimer
It is important to note that website improvement efforts are ongoing and implemented over time to meet WCAG 2.2 AA guidelines.