Member Assistance Program

Consumer Loan and Credit Card Payment Relief

The BECU Member Assistance Team is here to support members facing financial hardship due to unforeseen circumstances. We are committed to doing what we can to help members financial well-being during a difficult situation.

This program is for:

Existing BECU members with consumer loans and credit cards

This program does not assist with student loans, mortgages, or business products. Refer to the resources below to find additional assistance:

Student Loans
Mortgages
Business Accounts: Please call 800-704-8080.

Payment Relief Options | Timeline | FAQs | Contact Us | Related Content

Payment Relief Options and Terms

The Member Assistance Team may be able to help with short-term payment relief and loan modifications on BECU loans and revolving credit including home equity, auto, boat, RV, credit cards and personal loans.

One of our specialists will work with you to determine the right relief option to best meet your needs. Relief may be offered in the following ways:

Auto and Vehicle Loans (Auto, RV, etc.): Deferred or reduced payments. Vehicles without required insurance on file with BECU may not be eligible.
HELOC (Home Equity Line of Credit): Reduce minimum payments if loan qualifies. We may be able to reduce your payments or modify your loan depending on loan type.
Personal Line of Credit: Reduce minimum payments to interest-only (or comparable amount).
Personal Loan: Deferred or reduced payments.
Visa Credit Card: Deferred or reduced payments.

Deferred Payments

Interest continues to accrue during the deferment period. Payments will resume at the same amount outlined in your loan contract, and accrued interest must be paid off before payments are applied to principal again.

When paying deferred closed-end loans, the payment schedule will be recalculated and extended.

Additionally, members who accept a loan payment deferment or reduced payments will have all open lines of credit suspended (including credit cards, HELOCs, and personal lines of credit). These suspensions will be permanent, and a member must re-apply at a later date to reinstate their credit line.

Timeline and What to Expect

Day 1: Payment relief request received.
Day 2-4: Payment relief requests reviewed. A Member Assistance Specialist contacts you by phone or secure email if there are outstanding questions or processing issues.
Day 5-7: Letter is sent to your address on file stating your request has been processed and the relief option BECU was able to offer.

Frequently Asked Questions

If you meet the following, you are a good candidate for this program: You are a BECU member in good standing; your loans are current; you have positive balances in your deposit accounts; and insurance on your vehicles.

If you have a loan 16 or more days past due, a vehicle loan without sufficient insurance coverage, or a deposit account with a negative account balance, we may not be able to defer or modify loan payments. However, we still encourage you to submit your request if relief is needed. Our specialists will contact you via phone or secure email to discuss your options after you apply.

All vehicles must have full coverage insurance in place with a deductible of $1,000 or less and BECU named on the policy as the lienholder.

When submitting your request, please select any applicable loans that you have with BECU which would benefit from payment relief or modifications.

You will be asked to provide your name, contact information, and last four digits of your BECU savings account number. You can find your account number in Online Banking or our mobile app. You can also choose to provide additional information regarding your current hardship circumstances; this information will help our specialists determine the right relief options to best meet your need.

Before you apply, we encourage you to verify and update any personal information that may have changed, including but not limited to: your mailing address on file, email address and phone number. You can view and update these details through Online Banking or by calling us at 800-233-2328.

We do not charge additional penalties or fees to apply for or process relief requests.

Once you are approved for relief, simply follow the new payment terms. You do not need to take any further action with BECU. If you have automatic payments coming from another financial institution, you may need to contact them to adjust your payment schedule.

Please note: After accepting a loan payment deferment or reduced payment, all your open lines of credit with BECU will be suspended (including credit cards, HELOCs, and personal lines of credit). These suspensions will be permanent, and you must re-apply at a later date to reinstate your credit line.

If you don't qualify for payment relief, our specialists will work with you to outline the reason for a denial as well as next steps needed for you to meet the qualifications.

Please note: After accepting a loan payment deferment or reduced payments, all your open lines of credit with BECU will be suspended (including credit cards, HELOCs, and personal lines of credit). These suspensions will be permanent, and you must re-apply at a later date to reinstate your credit line.

We want members to explore all other options available before requesting a deferral or reduced payment. If you're falling behind on loan payments, we first recommend using funds from another resource, such as savings or an existing line of credit, before requesting payment relief assistance.

Should you no longer need the offered payment relief, simply contact us at your earliest convenience: loss.management@becu.org or 800-233-2328 ext. 5787.

Deferred payments continue to accrue interest during the deferment period. Payments will resume at the same amount outlined in your loan contract, and accrued interest must be paid off before payments are applied to principal again.

Have a deferred closed-end loan? Your payment schedule will be recalculated and extended. If you have automatic payments coming from another financial institution, you may need to contact them to adjust your payments accordingly.

Our specialists can work with you to determine if there are additional options available. Rather than submit a new request, please call us at 877-256-6460 or email memberassistanceteam@becu.org.