Member Assistance Program

You are a good candidate for this program if: You are a BECU member in good standing; your loans are current; you have positive balances in your deposit accounts and insurance on your vehicles.

If you have a loan 16 or more days past due, a vehicle loan without sufficient insurance coverage, or a deposit account with a negative account balance, we may not be able to defer or modify loan payments. However, we still encourage you to submit your request if relief is needed. Our specialists will contact you via phone or secure email to discuss your options after you apply.

All vehicles must have full coverage insurance in place with a deductible of $1,000 or less and BECU named on the policy as the lienholder.

You may request payment relief for any of the following that you have with BECU:

• Auto, Boat, and RV Loans
• Personal Credit Cards
• Personal Unsecured Loans
• Personal Unsecured Lines of Credit
• Business Credit Cards
• Business Unsecured Lines of Credit
• Home Equity Lines of Credit (HELOC)

You will be asked to provide your name, contact information, and the last four digits of your BECU savings account number. You can find your account number in Online Banking or the mobile app. You can also choose to provide additional information regarding your current hardship circumstances. This information will help our specialists determine the right relief options for you.

Before you apply, we encourage you to verify and update any personal information on file that may have changed, including but not limited to: Your mailing address, email address and phone number. You can update this information through Online Banking or by calling us at 800-233-2328.

We do not charge additional penalties or fees to apply for or process relief requests.

You will receive a letter to your address on file stating your request has been processed and the relief option, if any, that BECU is able to offer.

If you don't qualify for payment relief, our specialists will explain the reason for the denial and outline any next steps you can take to meet the qualifications.

After you are approved for relief, simply follow the new payment terms. You do not need to take any further action with BECU. If you have automatic payments coming from another financial institution, you may need to contact them to adjust your payment schedule.

Please note: All open lines of credit that you and any co-borrowers have with BECU (including credit cards, HELOCs, and personal lines of credit) will be permanently revoked once you accept a skip payment or reduced payments . These revocations will be permanent, and you must reapply later to establish a credit line.

We want members to explore all other options available before requesting a deferral or reduced payment. If you're falling behind on loan payments, we first recommend using funds from another resource, such as savings or an existing line of credit, before requesting payment relief assistance.

Should you no longer need the offered payment relief, simply contact us at your earliest convenience: loss.management@becu.org or 800-233-2328 ext. 5787.

Loans continue to accrue interest during the skip payment period. Payments will resume at the same amount outlined in your loan contract, and the accrued interest will be paid before payments are applied to principal again.

On a closed-end loan, the skipped months will be added to the end of your loan, extending the loan term. If you have automatic payments coming from another financial institution, you may need to contact them to adjust your payments accordingly.

Our specialists can work with you to determine if there are additional options available. Rather than submitting a new request, please call us at 877-256-6460 or email us at memberassistanceteam@becu.org.