Fraud & Security Center
Protecting your accounts and personal information is a top priority for us. BECU will never call, email or text you asking for a one-time passcode, your account password, your debit card number or any other sensitive information.
Call or Send a Secure Message
Call Us
- Members: 800-233-2328—For TTY support, dial 711 to access the Telecommunications Relay Service (TRS).
- Business members: 800-704-8080
Send a Secure Message
Use Messenger to contact BECU through Online Banking or the Mobile app. Note: ACH disputes are not supported in Messenger.
Call Us
For debit and credit card support:
- Lost or stolen debit cards call 888-241-2510.
- Lost or stolen credit cards call 866-820-2999. For TTY support 24/7, call 888-918-7323.
Additional Support Options
For more account support information, visit Contact Us.
Business Hours—Pacific Time
Monday-Friday, 7 a.m. to 7 p.m.
Saturday, 9 a.m. to 1 p.m.
Secure Messaging Hours
Monday-Friday, 7 a.m. to 7 p.m.
Saturday-Sunday, 9 a.m. to 6 p.m.
Managing Fraud
BECU Resources
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Disputes and Fraud Forms
Find and complete the forms you need to file a financial dispute or report fraud. -
Report Lost or Stolen Cards
View contact information for reporting your Debit or Credit Card as lost or stolen during or after business hours. -
Seminars and Webinars
Explore upcoming in-person or virtual sessions on a variety of fraud topics.
ID Theft Checklist
Keep records of your financial institutions, creditors, merchants, individuals and even law enforcement agencies that you deal with. This information can help you if you experience fraud on your accounts.
Get the ID Theft ChecklistAdditional Resources
- NCUA Fraud Prevention Center: The National Credit Union Association (NCUA) site to help consumers with fraud education and prevention tips.
- Identity Theft Resource Center: A nonprofit organization that offers free assistance to those experiencing identity theft and related crimes.
- Internet Crime Complaint Center: The FBI's central hub for reporting cyber-enabled crimes for law enforcement tracking or response.
- AARP: Scams and Fraud: A comprehensive resource for the 50+ population to help recognize, report, and recover from fraud and scams.
- Recognize and Remove Malware: The Federal Trade Commission's site to learn about malware, including how to remove an exposure from devices.