Mortgage Payment Relief
Home Loan Assistance
Are you experiencing loss of income due to COVID-19? If you need to address your current mortgage payments, contact BECU either in Online Banking or by calling us directly: 877-747-2328.
Before calling, please review the frequently asked questions.
How to request Mortgage Assistance
- Log in to Online Banking
- Scroll down through your list of accounts to “Mortgage”
- Click on the loan account number
- View the Mortgage Servicing Page (where you should be routed)
- Select Important Coronavirus Updates
Read through Member Assistance information prior to completing the online form.
Frequently Asked Questions
Before you make any decisions about pursuing forbearance, carefully assess your situation. If you are still able to pay your mortgage, even in part, please try to do so. Mortgage assistance does not permanently relieve you from your obligation to make your payments. After your situation improves, you'll be required to repay the full amount of your forbearance. This may require a one-time payment for the full amount. If you're still experiencing financial hardship, you may request to be evaluated for a loan modification or repayment plan.