Apple Pay Troubleshooting

Frequently Asked Questions

Why won't my iPhone take a picture of my card?

Unfortunately, your BECU Debit Mastercard will likely not “scan” into Apple Pay™ via a picture. This is a known bug with the OCR (Optical Character Recognition) in the Passbook Apple Pay app. Apple is aware of the issue and is planning for a fix, but they have not announced when the fix will be pushed via a software release. In the meantime, you can manually input your card's information.

Why do I get an error when going through the iTunes verification process?

 I get an error when going through the iTunes verification process. Why? There are a number of verifications that happen in the background. These safeguard your personal information and ensure you are who you say you are, the card is yours, and the device it's being loaded to is also yours. Although this means there might be some hiccups in the verification process, it provides for a much more secure enrollment process. If you do run into issues that require verification, please feel free to call BECU at 800-233-2328.

What should I do if I misplace my debit or credit card and or my iPhone?

If you misplaced your debit or credit card, but don't think you've lost it and don't want to cancel your card yet, you can log into the Passbook app on your phone and “suspend” the token.  If you also lost your phone, you can log into your “Find My Phone” utility app on another device and Suspend or delete the token from there.

What should I do if I lose my card or if it's stolen?

 If you misplace your debit or credit card, but don't think you've lost it and don't want to cancel your card yet, you can log into the Passbook app on your phone and “suspend” the token. If you also lost your phone, you can log into your “Find My Phone” utility app on another device and suspend or delete the token from there.

My old card expired and I got a new one: Do I need to do anything?

Yes. If your card expired, or we are replacing your card for security purposes, you'll want to ensure you delete any tokens on any of your devices related to the old card. Also ensure you enroll the new card on all of your devices.