Identifying and Preventing Account Fraud

We take your privacy and security very seriously. If you believe you've been a victim of fraud, call 800-233-2328 and follow the prompts to speak with someone in our fraud department.

What Is Account Fraud?

Account fraud occurs when a cybercriminal gains access to a person's legitimate financial account and uses it to commit criminal activity, including:

  • Withdrawing money or making unauthorized purchases.
  • Opening an account with a stolen identity.
  • Getting someone to transfer money against their will.

Types of Account Fraud

  • Debit card fraud happens when a criminal gets access to your debit card number or PIN and makes unauthorized purchases or withdrawals from your account.
  • Credit card fraud occurs when a thief acquires credit card information and uses it to purchase items without the cardholder's authorization. For example, scammers obtain your credit card information, then use it to purchase goods on Amazon and bill it to you.
  • Check fraud involves illegitimately using checks to commit fraudulent activities such as check forgery. For example, a bad actor accesses someone's check, forges their signature and presents it at a financial institution for cash.
  • Wire fraud involves wire transfers, often submitted online. In some cases, scammers will steal a person's username and password and wire money to themselves.

What To Look For

Signs that you may be a victim of debit and credit card fraud include:

  • Your statement contains charges you don't recognize.
  • You notice several small charges from your account — a signal someone could be testing your card in advance of a major purchase.
  • You don't recognize the name of the company attached to the charge.
  • Charges appear from unfamiliar or distant locations you haven't visited.
  • You experience a significant and unexpected drop in your available credit balance.
  • You receive phone calls requesting credit or debit card information.

What You Can Do

The best way to spot potential fraud is to regularly monitor your accounts. Check your balance and recent transactions at least daily. The sooner you can detect fraud, the easier it will be to limit its impact on your finances and life.

How We're Working To Protect You

For your protection, BECU routinely monitors accounts for fraudulent activity and may call you to verify a transaction(s) that does not follow your normal usage. Remember: BECU will never ask for your personal information over the phone, through social media, email or text.

How To Report Fraud 

  • To report unauthorized charges on your BECU Debit Card, BECU Visa card or your BECU checking account:
    • Call 800-233-2328 during regular business hours: Monday – Friday, 7 a.m. – 7 p.m., Saturday, 9 a.m. - 1 p.m. Pacific Time.
    • BECU Debit Card after hours: 888-241-2510 or 909-941-1398 (collect outside U.S.).
    • BECU Visa card after hours: 866-820-2999.
  • To report a scammer impersonating BECU
    • Criminals are spoofing BECU's phone number and claiming to be from our fraud department. They may notify you via phone calls or texts requesting information about your account. Remember: BECU will never ask for your personal information over the phone, through social media, email or text. If you receive a suspicious message that appears to be from us, you can alert us by emailing phishing@becu.org. For security reasons, please don't include any personal account information in email.
  • Additional ways to report a scam