Is It BECU Contacting You? Or a Scammer?
Criminals are spoofing BECU's phone number and calling or sending fake SMS text alerts that impersonate BECU’s fraud monitoring for debit, credit card, and Zelle® transactions. Their end-goal is gaining access to your account. But there are ways to protect yourself.
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Don't Trust Caller ID
Scammers can “fake” the caller ID information you see on your phone to make it look like the call is coming from BECU (even though it isn't). The scammer's goal is to trick you into thinking you're talking with BECU so you'll share personal information which may help them access and steal from your account.
Remember, never share sensitive information like your account number, PIN, driver's license number or the last four digits of your Social Security number unless you're certain who you're speaking with. And there's one sure way to do that.
Hang Up and Call BECU Directly
The best way to ensure you're speaking to a BECU representative is to call us directly at our official number: 800-233-2328. You'll find this number on the back of your debit or credit card and on the website. When you make the call, you can be certain you're talking with BECU.
That Text Might Be Fake, Too
Scammers can also send fake text messages that look like they're from BECU. So be cautious. Delete any texts that seem fishy, and don't click on suspicious links. Clicking on the fake links could give scammers access to your computer or phone — which, in turn, may allow them to access your account and steal from you.
Other Important Things to Remember:
- BECU will never reach out to you with an unsolicited call or text to ask for sensitive information like your PIN, account number, BECU User ID, password or one-time passcode.
- If you ever have a question about whether a text or call was from a legitimate BECU representative, you can call us directly at 800-233-2328 and we can check our records to confirm.
- There are certain instances when you may receive a live call from BECU (if you were on hold with us, for instance, and requested a call back). But if you haven't specifically requested a call from BECU, and you get a call that sounds suspicious, hang up and call us back.
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