Online, Mobile and Telephone Banking will be unavailable for planned system maintenance Sunday, 4/22 from 12:00 AM until approximately 6:00 AM. We apologize for any inconvenience this may cause.

Member Security at BECU

Your account security is important to us. It's important you know what we're doing to ensure your accounts are protected, and how you can protect yourself.

What BECU Is Doing to Protect You

Our websites are secured using digital certificates and industry-standard encryption and time-sensitive session cookies in order to obtain personal information for member transactions. We only support browsers that can provide industry-accepted encryption protocols.
These protections ensure that you are actually dealing with BECU, and not an imposter site impersonating us. Your connection to our websites uses Transport Layer Security (TLS) to protect the contents of the message from eavesdropping and interception. 

What You Can Do to Protect Yourself

Our security measures are only a part of what it takes to make sure you're protected, because no security is perfect. It's your responsibility to use up-to-date software, and to enable security features such as anti-virus, anti-malware, and only connect from trusted networks. Your computer's browser communicates with our computer, systems and websites.


Frequently Update Your Browser

You will need to update your web browser periodically to ensure that your interactions with our website are safe and secure—and to ensure an optimal experience. We recommend using the most up-to-date version of your web browser.


Setup Your Security Preferences in Online Banking

You can set your account security preferences any time in online banking. We use these security options to verify your identity.

Your Multi-Factor Authentication Security Options

  1. You can select three security questions and provide answers that are easy for you to remember, but that only you know the answer.

  2. You can set up convenient text verification with your mobile device. If we ever need you to provide additional verification, you have the option to have a text with a one-time code sent to your mobile device. You will then be prompted to enter that code into Online Banking.

You can update these security options at any time—simply log into online banking and go to Manage Security Options under your profile.


Create a Stronger Password

We may have prompted you to create a stronger password. If you have not done so, we encourage you to help protect your account security by setting a more secure password that meets the following requirements:


  • 8-32 characters long

  • One upper case letter

  • One lower case letter

  • Either a special character or number

  • Does not contain your user name, real name, or company name

  • Does not contain a complete word

  • Is significantly different from previous passwords

Additional Password Recommendations

  • Use the longest password you're comfortable using, password length adds significant security with every additional character. We recommend a minimum of 16 characters. 

  • Combine letters (upper and lower), numbers, special characters to create your password, trying to avoid dictionary words and predictable patterns 

  • As always, use unique passwords across Internet services, especially financial services.

Monitoring

It's a good idea to regularly monitor debit and credit transactions. You can sign up for transaction alerts for all of your banking accounts and credit cards. Setting up alerts in online banking is quick and easy – just click on the Alerts tab and choose your options.


BECU's Money Manager is a great tool for managing all accounts – including those from other financial institutions – in one place. Spending is automatically categorized and tracked from uploaded accounts, providing a holistic view of where, when and how you spend your money.


It's also important to know what's on your credit report.  Find the link to order your annual credit report in the General Good Safety Practices section below.


Credit Reporting Agency Contact Information

Equifax
Phone: 888.202. 4025
Email: www.equifax.com/personal/

Experian
Phone: 888.397.3742
Email: www.experian.com/

TransUnion
Phone: 855.681.3196
Email: www.transunion.com/


General Good Safety Practices

  • Review your credit report annually, at no cost, and without impact to your credit score. Order your annual credit report.

  • Monitor your active accounts with your existing financial institutions for fraudulent activity, such as new loans.

  • Educate yourself about current threats to consumers. The Federal Trade Commission (FTC) provides helpful information. Visit the FTC website

  • Practice good online habits by learning good password hygiene, how to verify websites, and how to ensure secure connections while using websites. Check out our How Not to Get Hacked article to learn more.

  • Stay aware! Scammers often use breaking news stories, such as massive data breaches or natural disasters, as opportunities to scam individuals. Verify phone calls, do not give out personal or financial information and watch out for phishing emails.

  • We've provided more resources for protecting yourself from ID theft and financial scams in the Other Security Resources section below.

Reporting Incidents

Lost or Stolen Cards
Mastercard Dispute Form
Mastercard Fraud Notification Form
Visa Cardholder Dispute Form
FTC.gov
Report Internet Crime Complaints

Other Security Resources

ID Theft Checklist
How Not to Get Hacked
5 Steps to Take After Identity Theft
Top Financial Scams
Security Tips Your Teens Need to Know
Lost or Stolen Cards
Order Annual Credit Report