Personal Information and Security

Your personal information

BECU has policies and procedures in place to safeguard your personal information, whether it is obtained online, in person, or on paper. Specifically, for all online transactions, we use industry-standard encryption technologies. Learn about what we do with your personal information

Protecting your accounts

BECU never communicates requests for sensitive information either through email or text messaging (such as Social Security numbers, Telephone Banking PINs, passwords, or account numbers). If you receive an email or text message requesting this type of information, please contact BECU immediately. You can report email and text fraud to phishing@becu.org.

Information collected through the use of our sites 

We protect your personal information by taking steps to keep it secure and confidential. We have not and will not sell your account information.

Our site makes use of a feature of your web browser called "cookies". A cookie is used to personalize your BECU website experience. We also collect aggregate information about the use of our site that does not personally identify you, unless you have previously logged in to the site using the same device. These cookies may be used to present advertisements about our products and services that may interest you. These advertisements may appear on the BECU site or other websites. If you do not wish to receive such advertisements from BECU, contact us at 800-233-2328 to unsubscribe or click unsubscribe on electronic communicatins. Please review these services: 

Security

You communicate with our computer, systems and websites, by using your computer's web browser. For an optimal experience and to ensure safe and secure use of our website, your web browser will need to be updated periodically. BECU recommends using the most up-to-date version of your web browser.

Our websites are secured via digital certificates and industry standard encryption and time-sensitive session cookies in order to obtain personal information for member transactions. We only support browsers and browser versions in accordance with the NIST Advanced Encryption Standard (AES). 

These protections ensure that you are in fact dealing with BECU, instead of a site impersonating us. Connections with BECU websites utilize Transport Layer Security (TLS) to protect the contents of the message from eavesdropping, and interception. However, no security is perfect and it is your responsibility to use up-to-date software, as well as using security features such as anti-virus, anti-malware, and connecting via trusted networks. 

Honoring your preferences

BECU may send (or arrange for others to send) emails regarding surveys, focus-groups, promotions, and products and services offered by BECU or third parties. You are not required to complete online surveys or take advantage of promotions. If you do not want to receive those communications in the future, please contact us. If you enrolled in Online Banking, you agreed to our Electronic Communications Disclosure and therefore we may periodically send other disclosures and important information to you electronically. Your enrollment process did not include an opportunity to opt-out of receiving electronic communications from us; however, you may opt-out of receiving subsequent electronic communications at the time of receipt by selecting "unsubscribe".

Children's online privacy

From our website, we do not knowingly collect or use personal information from children under 13.

Changes

We reserve the right to change this statement, and you agree it is your responsibility to check this statement periodically for any changes.

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