Docusign Frequently Asked Questions
We offer the option to electronically sign and submit many personal and business forms. Signing electronically saves you the hassle of returning printed forms to a BECU location.
Top Questions
BECU uses Docusign for to collect digital signatures and complete digital forms.
Docusign uses a system called ID Verification (IDV) to confirm users' identities.
We can only accept an image of a government-issued photo ID (driver's license, passport, etc.). If you don't have a valid picture ID, you can verify your identity for most forms by answering security questions.
No, neither BECU nor Docusign retain copies of your photo ID from the verification process.
BECU does not store your signature but you can store your signature by creating a Docusign account. Some browsers also store signatures.
Completing a Digital Form
Find your form on the Forms page and click the eSign link, if it's available. Docusign will open in a new window with instructions on completing the form. Have your government-issued ID ready to verify your identity before you begin.
Unfortunately, there is no way to save a partially completed form. The document will close after 20 minutes of inactivity and your progress will be lost. If you cannot complete and sign the form, you will need to start again later.
Most BECU forms take less than ten minutes to complete. We recommend collecting any required documentation before you begin filling out a form.
Docusign makes it easy for account holders to co-sign forms that require multiple signatures. The account holder who begins the process can enter the email addresses for the other account holders. When the account holder signs and submits the form, Docusign sends an email to the other account holders containing a link to complete and sign the form.
You must be 18 years of age or older to sign Docusign forms. Minors need to visit a BECU location and have a parent or guardian sign or co-sign the form. We can, however, make exceptions for emancipated minors.
No, there are many actions you can complete in Online Banking, no form necessary, including:
- Opening new deposit accounts and applying for credit cards or loans.
- Updating your contact information.
- Changing, modifying, or canceling transfers between BECU accounts.
Processing Time
Processing times vary depending on the request and number of signers. It can take up to 10 business days from the time we receive it to process the request.
Please wait 10 business days before contacting us to check on the status of a form. You will not receive an automatic notification.
For help resetting your Docusign login information or managing documents, visit Docusign support.