Member Assistance Program

Consumer Loan and Credit Card Payment Relief

The BECU Member Assistance Team is here to support members facing financial hardship due to unforeseen circumstances. We are committed to doing what we can to help our members' financial well-being during a difficult situation.

This program is for:

  • Existing BECU members with consumer loans and credit cards

This program does not assist with student loans, mortgages, or business products. Refer to the resources below to find additional assistance:

Payment Relief Options | Timeline | FAQs | Contact Us | Related Content

Payment Relief Options and Terms

The Member Assistance Team may be able to help with short-term payment relief and loan modifications on BECU loans and revolving credit including home equity, auto, boat, RV, credit cards and personal loans.1

One of our specialists will work with you to determine the right relief option to best meet your needs. Relief may be offered in the following ways:

  • Auto and Vehicle Loans (Auto, RV, etc.): Deferred or reduced payments. Vehicles without required insurance on file with BECU may not be eligible.
  • HELOC (Home Equity Line of Credit): Reduced minimum payments if your loan qualifies. We may be able to reduce your payments or modify your loan depending on the loan type.
  • Personal Line of Credit: Reduced minimum payments to interest-only (or comparable amount).
  • Personal Loan: Deferred or reduced payments.
  • Credit Card: Deferred or reduced payments.

Deferred Payments

Interest continues to accrue during the deferment period. Payments will resume at the same amount outlined in your loan contract, and accrued interest must be paid off before payments are applied to principal again.2

When paying deferred closed-end loans, the payment schedule will be recalculated and extended.

Additionally, members who accept a loan payment deferment or reduced payments will have all open lines of credit suspended (including credit cards, HELOCs, and personal lines of credit). These suspensions will be permanent, and members must re-apply at a later date to reinstate their credit line.3

Timeline and What To Expect

  • Day 1: Payment relief request received.
  • Days 2-4: Payment relief requests reviewed. A Member Assistance Specialist will contact you by phone or secure email if there are outstanding questions or processing issues.
  • Days 5-7: A letter will be sent to your address on file stating the relief option BECU is able to offer.
Request Loan Modification
Request Credit Card Modification

Frequently Asked Questions

You are a good candidate for this program if: You are a BECU member in good standing; your loans are current; you have positive balances in your deposit accounts and insurance on your vehicles.

If you have a loan 16 or more days past due, a vehicle loan without sufficient insurance coverage, or a deposit account with a negative account balance, we may not be able to defer or modify loan payments. However, we still encourage you to submit your request if relief is needed. Our specialists will contact you via phone or secure email to discuss your options after you apply.

All vehicles must have full coverage insurance in place with a deductible of $1,000 or less and BECU named on the policy as the lienholder.

You may request payment relief for any of the following that you have with BECU:

  • Auto and Vehicle Loans (car, RV, etc.)
  • HELOC (Home Equity Line of Credit)
  • Personal Line of Credit
  • Personal Loan
  • Credit Card

You will be asked to provide your name, contact information, and the last four digits of your BECU savings account number. You can find your account number in Online Banking or the mobile app. You can also choose to provide additional information regarding your current hardship circumstances. This information will help our specialists determine the right relief options for you.

Before you apply, we encourage you to verify and update any personal information on file that may have changed, including but not limited to: Your mailing address, email address and phone number. You can update this information through Online Banking or by calling us at 800-233-2328.

We do not charge additional penalties or fees to apply for or process relief requests.

You will receive a letter to your address on file stating your request has been processed and the relief option, if any, that BECU is able to offer.

If you don't qualify for payment relief, our specialists will explain the reason for the denial and outline any next steps you can take to meet the qualifications.

After you are approved for relief, simply follow the new payment terms. You do not need to take any further action with BECU. If you have automatic payments coming from another financial institution, you may need to contact them to adjust your payment schedule.

Please note: All open lines of credit that you have with BECU (including credit cards, HELOCs, and personal lines of credit) will be suspended once you accept a loan payment deferment or reduced payments. These suspensions will be permanent, and you must reapply at a later date to reinstate your credit line.

We want members to explore all other options available before requesting a deferral or reduced payment. If you're falling behind on loan payments, we first recommend using funds from another resource, such as savings or an existing line of credit, before requesting payment relief assistance.

Should you no longer need the offered payment relief, simply contact us at your earliest convenience: loss.management@becu.org or 800-233-2328 ext. 5787.

Deferred loans continue to accrue interest during the deferment period. Payments will resume at the same amount outlined in your loan contract, and the accrued interest must be paid off before payments are applied to principal again.

Have a deferred closed-end loan? Your payment schedule will be recalculated and extended. If you have automatic payments coming from another financial institution, you may need to contact them to adjust your payments accordingly.

Our specialists can work with you to determine if there are additional options available. Rather than submitting a new request, please call us at 877-256-6460 or email us at memberassistanceteam@becu.org.

Contact Us

For specific questions regarding payment relief, contact the Member Assistance Team at 877-256-6460. We are available Monday through Friday from 8 a.m. to 6 p.m. (PT). You can also visit any BECU location. Visit our Locations page to find one near you and to make an appointment.

Related Content

Consider refinancing or applying for a new loan to take advantage of great interest rates:

BECU's Financial Health Check service offers free consultations with trained specialists to help you make financial decisions. Questions? Please contact us at FinancialHealthCheck@becu.org.

1Approval subject to BECU membership, credit approval and other underwriting criteria; not every applicant will qualify.

2In some cases, we may be able to reinstate your HELOC account without requiring a complete application process. Your suspension of credit limit letter will include additional details about HELOC reinstatement.

3A specialist will work with you to determine the duration of assistance. With deferred payments, interest will continue to accrue during the deferment period. Payments will resume at the same amount outlined in your loan contract, and accrued interest must be paid off before payments are applied again to principal. For deferred closed-end loans, your payment schedule will be recalculated and extended.