Connect With Us via BECU Messenger

1. Log in to Online Banking 
2. Click the Messenger icon in the bottom right-hand corner of the screen. The messaging window will appear. 
   Need additional instructions? Check out the details in the FAQ.
3. In the Enter text here field, enter the message and either press the Enter key or click the arrow icon. This initiates the conversation.

1. Log in the BECU mobile app (if you don't have the app, download it from the Apple Store  or Google Play Store). 
2. Tap the menu icon (three horizontal bars) in the top-right corner, then tap Messenger
   Need additional instructions? Check out the details in the FAQ.
3. After logging in to the mobile app, Messenger can be accessed in one of two ways:
• Tap the menu icon (three horizontal bars) in the top-right corner, then tap Messenger
• Tap Other Resources at the bottom of the screen, then tap Messenger.
4. To write a message, tap the Write a message bubble. The mobile phone keyboard will then open.
5. Enter text and tap Send.

Not quite. With chat you're required to stay connected to the session, otherwise it will close out. Messenger allows you to send a message and log out, without closing the conversation. This allows you to check it at your convenience, on either the Mobile App or within Online Banking. 

Additionally, while response times can vary and are often quite quick, turnaround times for Messenger may be up to one business hour.

No. One of the benefits of Messenger is that you can check it on your own time, and aren't required to sit at your desktop waiting for a response. Need to run an errand? Start your message on your desktop, grab your mobile device, and finish the conversation on the go.

It sure is! You can start a conversation in either channel and continue it on the other, whatever is most convenient for you at the time. Resolved conversations you have in one channel will appear in the other channel as well, so you can access your conversation history easily. 

This also makes it easy to continue any previously resolved conversations, as they all appear in a string, similar to text messages you have with friends and family. 

Once you've started your conversation in Messenger, if the Virtual Assistant has an answer to help with your request, you will see a quick automated response. Otherwise, the message will be queued up for an agent response.

To resolve a conversation, tap the three-dot icon in the top right corner and choose Resolve Conversation. When prompted, tap Confirm.