Important Message

Two Scams to Watch Out For

Heads up: Fraudsters are trying new ways to deceive you into sharing your sensitive financial information. Here’s what you need to know, what you should watch out for, and the steps you can take to keep yourself safe.

Our financial crimes division has seen a recent increase in two specific fraud attempts:

1. Spoofed phone numbers 
What are they? Spoofing a phone call lets fraudsters display a phone number that tells the receiving party the call is being made from a location other than its true origin. Recently, fraudsters have done this with the BECU member support number: 800-233-2328. The scammer then tells the member they're calling from “BECU Security” and asks for information such as Online Banking credentials, most recent transactions, or verifying the last four digits of their credit or debit card. 

What should you do? Remember: BECU will never call you and ask for any sensitive information like this. If you get a call from someone claiming to be from BECU who asks for any of this, hang up immediately. Don't call the number back – manually enter our member service number to call us at 800-233-2328 and report the incident to our financial crimes division.

2. Social Media Scams 
What are they? These take place on social media platforms such as Facebook, Instagram, or Twitter. Oftentimes, the scammer will send the target a friend request pretending to be one of their actual friends. Once the target approves the request, the “friend” sends a direct message (DM) asking for a favor – usually something such as money because of an unexpected emergency. 

What should you do? Think before you act. Scammers like this are just preying on your empathy. If you just received a panicked message from what appears to be someone you know, you might check to see if the person is already on your friends list. If they are, you can be reasonably sure this person isn't who they claim to be. Or, contact your friend through a method other than the social media platform on which you received the message.

We take your privacy and security very seriously. If you think you've been a victim of fraud, contact us immediately at 800-233-2328.