In order to safeguard your account, we have activated additional security measures. For assistance, please contact us at 800-233-2328 Monday through Friday 7am-7pm and Saturday 9am-1pm. Reference case 7125595922647917656 to help us resolve this issue for you. Before calling, please try to delete your browsers cache and cookies. Then, without using a bookmark navigate directly to https://www.becu.org, and try your request again.